SMARTfit Turnkey Services & Platinum Service Plan

Click below to download the SMARTfit Platinum Service Plan PDF.

Every SMARTfit® System is Covered by an 18 Month Platinum Warranty. 

SMARTfit 18 Month Warranty Seal

We’ve Gone the Extra Mile to Ensure a Sustained Return-On-Investment at Your Facility.

Our SMARTfit turnkey services integrated cognitive-motor training solutions are designed to become part of your facility’s services for decades. Beyond durable systems and frequent on-line content upgrades, we provide in product placement, leasing, programming, on-site installation and training (if desired), and ongoing on-line and personalized service designed to help you get a quick return on your investment and maintain improved retention for years.

SMARTfit Turnkey Services include the following:

Design Assistance with Choosing the Best Location for Your Equipment

Installing your SMARTfit turnkey service equipment in the right location is critical to ensure that you get the best return on investment. Send us a photo of the location you plan to install our equipment and we will send you a floor layout so that you can see how it will fit in your location. Remember, our products appeal to all ages, so choosing a space that everyone can enjoy will give you greater usage, and therefore greater return on your investment. Try to avoid heavily used confined spaces as they prevent full commitment to the product and limit your ability to enjoy the full benefit of your investment

Financing

Ask about our leasing options. Spread the investment in your new profit center over a 3 or 5-year lease. Our leasing program will cover all costs of all equipment, facility modifications, staffing and services under one lease making it easy to turn a profit quickly.

B2C/POS Marketing

Our on-line library of photography and advertising artwork do a great job at helping you to customize your website and create marketing pieces specific to your business.  This will allow you to promote the arrival of your product at your facility and its continued and expanding programming options. Follow the link to our marketing library of images and artwork that will support you in customizing your message: https://smartfitos.com/customer-resources/

Free On-line Programming

No other company focuses this heavily on providing continued new downloadable programming designed to ensure sustained use of the most up-to-date programs at your facility. Choose from over 600 customizable video-supported activities, customized what you want to see and make your Android/iOS App perform exactly how you want it.

Check out our programming on our website, on Vimeo and You Tube, as well as in the user interface App itself, SMARTfitOS, or SMARTfit – Seize The Now. Make sure all of your therapists can access their on private portal on the user interface App where they can create personalized programs for each of their clients, track their progress and print their results to customizable reports. Additional refresher training is available to cover for staff turnover. This way we can assist you in keeping your staff fully trained and connected at your facility.

Optional on-site Installation and Training:

SMARTfit turnkey systems can be installed by you or a local contractor or we can refer a white glove service to make this happen without stressing you out. We also offer extensive video training support as well as both:

  • On-line and Facetime training for free; and
  • Full on-site installation, set-up and training support for a fee. We will plan the delivery prior to our arrival, supply full on-site installation, and then fully train your trainers on how to use the systems to meet their requirements if you so require.
  • We will also train your appointed technical support person on how to be our contact person for the handling of all service issues.

Our SMARTfit Video Channel

Our online video channel is loaded with hundreds of activities and SMARTfit turnkey service programs designed to help you get started quickly and inspire your staff to develop their own programs. This library is included in the SMARTfit iOS/Android App interface is growing and will continue to serve as the greatest way to capture inspiration for customized sessions that will meet the individual needs of patients without adding workload.

Frequent Upgrades and Access to New Content and Protocols Via Our Cloud-based Membership Portal

In your business retention and staying on the leading edge is everything. At SMARTfit, we do what we can to maintain our relationship with you for the life of your system to ensure you get maximum value for the life of your system. We continue to release new categories, protocols and activities designed by our industry experts who have partnered with us to ensure you have access to the very best programming in each are of neuro and orthopedic rehab (see our list of scientific advisors and hospitals). Each category and application offers dozens of programming options for every age and ability level of patients making new refreshed and continually updated content designed by industry experts your key to retention.

Platinum Service and Software Upgrade Plan for the life of your system

We understand that down time means lost return on investment (ROI) to you and we understand that it takes more than just great products to bring value to your facility. In order to ensure minimal downtime, you need more than a traditional manufacturers’ warranty. It takes a committed team of people who stand behind your product and do what it takes to minimize down-time when it happens.

Our Platinum Service Plan offers you priority treatment, free replacement parts, free shipping, and on-site technical support when needed. At SMARTfit you automatically receive our Platinum Service and Software Upgrade Plan for the first 18 months. Standard manufacturers’ warranties are not designed to keep you up and running and shipping costs for returns and parts stack up. If your facility is a revenue-producing site, or if you are a hospital, you need assurance that everything will be done to reduce and eliminate down time at minimal cost or no cost to you.

Every SMARTfit turnkey services customer gets the first 18 months of the Platinum Service Plan and we highly recommend that you sign up for additional years. This will assure you of the best service from a team of qualified trainers, programmers, technicians and service staff; continuous retraining of your staff when you incur staff turnovers; and the latest versions of software, programming, training and service for the life of your system.

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