Frequently Asked Questions

User Interface App Questions

In local mode, the open system feature has expired and therefore denied you access. To fix this, you must turn the open system feature back on and change the expiration date.

  1. Sign into the Admin profile with username: Admin and password: smart
  2. Select the “Super User Manger” menu item.
  3. Select the “Administrator Settings” menu item.
  4. Turn on the Open System feature.
  5. Change the expiration date year to a year in the future. For example, you can set the year to be 2025.
  6. Select the back-arrow key twice located at the top left of the screen.
  7. Sign out of the Admin profile.
Sign into your original profile and connect to SMARTfit

In local Mode, the username and password can be recovered under the Admin profile.

  1. Sign into the Admin profile with username: Admin and password: smart
  2. Select the “Super User Manger” menu item.
  3. Select the “Manage Users” menu item.
  4. On this page, you can view all usernames and passwords of each Trainer account.
    a. If your profile is not shown here, then select the blue Unmanaged users tab. On this page, you can view all usernames and passwords of each Client account.

In cloud mode, the username and password can be recovered by selecting the “Forgot Password” on the sign in page.

  1. Select the blue “Sign in” button.
  2. Select the “Forgot Password?” button
  3. Type in the email address associated with your account.
  4. Select the blue “Send verification code” button.
  5. Go to the above-mentioned email address and open the email.
  6. Select the reset password link.
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