Frequently Asked Questions

Shipping Questions

In local mode, the open system feature has expired and therefore denied you access. To fix this, you must turn the open system feature back on and change the expiration date.

  1. Sign into the Admin profile with username: Admin and password: smart
  2. Select the “Super User Manger” menu item.
  3. Select the “Administrator Settings” menu item.
  4. Turn on the Open System feature.
  5. Change the expiration date year to a year in the future. For example, you can set the year to be 2025.
  6. Select the back-arrow key twice located at the top left of the screen.
  7. Sign out of the Admin profile.
  8. Sign into your original profile and connect to SMARTfit.

Yes, we ship to all regions – through our international distributors or directly where we do not have a distributor established.

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